Returns Policy

Returns Policy

General Terms

You may return products purchased from us within 30 days of delivery, provided they are in original condition and packaging.

Return Conditions

• Products must be unused and in original packaging
• All tags and labels must be intact
• Original receipt or proof of purchase required

Return Process

1. Contact us at Rokonoko21@gmail.com 
2. Describe the reason for return
3. Receive a Merchandise Authorization (RMA) number
4. Ship the product to the provided address

Refunds

After receiving and inspecting the returned product, we will process a full refund within 5-14 business days using the same payment method.

Shipping Costs

Return shipping costs are the customer's responsibility, except in cases of defective or incorrectly shipped products.

Contact Information

For questions about returns, please contact us:

• Email: Rokonoko21@gmail.com